Streamlining IT Operations in the Insurance Industry with AI Copilot
Automating Helpdesk Support and Enhancing Efficiency with Gen AI
43+%
Productivity
26+
Hours Saved
18%
Less Errors
We designed and developed a Gen AI-driven Copilot for IT operations, designed to automate routine helpdesk tasks and streamline technical support. This solution integrates with existing IT infrastructure to provide real-time assistance and error resolution, working autonomously while maintaining compliance, reducing downtime and improving user satisfaction.
"They are the equivalent of SEAL Team 6 in Gen AI: small, efficient, and experts in what they do."
Ken Leach
CTO of Core Specialty
Challenges: Integration into existing tech infrastructure
The main challenge was to not only create a tool that could work autonomously but also maintain compliance and security standards while working with internal data, as well as integrate this solution with the already existing technology so people could use it with ease while they adopt the solution.
Increasing Demand for Efficient IT Support: As Core Specialty expanded, the need for efficient, scalable IT support became crucial.
High Error Rates and Slow Response Times: Manual helpdesk operations were prone to errors and delays, impacting overall productivity.
Need for Seamless Integration: Integrating a new solution without disrupting existing operations was a major concern.
Our Strategic Approach
Our team utilized an integration of top LLM models with an Enterprise architecture with RAG to create a user-friendly chat interface integrated into their existing system that not only addresses the immediate needs of helpdesk support but also provides a foundation for future scalability and integration as well as being connected with different external tools.
Key Success Factors
Automated Task Handling: Reducing the workload on human agents by automating routine inquiries and tasks.
Real-Time Error Correction: Implementing machine learning algorithms to predict and correct errors before they affect end-users.
Seamless Integration: Ensuring the Copilot could integrate smoothly with Core Specialty's existing platforms without extensive downtime.
More
Productivity
Compliance and
security standards
Less
Manual Work
Results and Impact
Enhanced Productivity: The AI Copilot led to a 43% increase in productivity by automating routine support tasks.
Reduced Errors: Improved error detection and correction mechanisms resulted in 18% fewer errors.
Time Efficiency: The automation of routine processes saved over 26 hours of manual work, allowing IT staff to focus on higher-value projects.
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